Written for the people who audit your supply chain

SNS Manpower holds a zero-tolerance position toward forced labour and its indicators, including debt bondage, recruitment-fee-induced debt, withholding of documents, restriction of movement and deceptive recruitment. We align our practices with Malaysian law, including the Employment Act 1955, Act 446 on worker housing, and the Anti-Trafficking in Persons and Anti-Smuggling of Migrants Act (ATIPSOM). We also work to the expectations that RBA-audited clients place on their labour supply chain, so that our conduct stands up to the same scrutiny our clients face.

Workers retain custody of their own passports and travel documents at all times, as required under Malaysian law. SNS Manpower does not hold or confiscate worker documents. We provide accommodation managed to Act 446 standards, reliable transport between housing and worksites, and clear channels for workers to raise concerns. We treat welfare as an operational responsibility rather than an afterthought. Decent living conditions, correct and on-time pay, and a route to be heard are the baseline of how we manage the workforce in our care.

Workers and third parties can raise concerns directly with SNS Manpower through a dedicated grievance channel, using the form on this page or the phone number listed below. Reports can be made confidentially. We take every report seriously, review it, and act where action is warranted, without retaliation against anyone who raises a genuine concern. An accessible grievance mechanism is a core expectation of responsible labour-supply audits, and a practical safeguard for the workers we place.